Privacy Policy

We collect information to provide better services to our users and improve their meditation journey. The types of information we gather include:

Your information helps us create a personalized and effective meditation experience. Here's how we use the data we collect:

Service Delivery: We use your information to provide access to meditation sessions, track your progress, and customize content recommendations based on your preferences and meditation goals.

Communication: We may send you updates about new features, meditation programs, or important changes to our services. You can always opt out of marketing communications while still receiving essential service updates.

Platform Improvement: Anonymous usage data helps us understand how users interact with our platform, allowing us to improve existing features and develop new ones that better serve our community.

Customer Support: When you contact us for help, we use your information to provide personalized assistance and resolve any issues you might encounter.

Security and Fraud Prevention: We monitor usage patterns to protect against unauthorized access and ensure the security of your account and personal information.

We believe in transparency about when and why we might share your information. Generally, we keep your data private, but there are specific circumstances where sharing becomes necessary:

Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud hosting services and payment processors. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements: We may disclose your information if required by law, such as responding to a valid court order or government request, or to protect the rights and safety of our users and the general public.

Business Transfers: In the unlikely event that Nexalphalex Labs is acquired or merges with another company, your information may be transferred as part of that transaction. We would notify you of any such change and ensure your data continues to be protected.

With Your Consent: We may share information for purposes not described in this policy when we have your explicit permission to do so.

Protecting your information is a fundamental responsibility we take seriously. We've implemented comprehensive security measures to safeguard your data:

Encryption: All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information is also encrypted when stored in our databases.

Access Controls: We maintain strict access controls, ensuring only authorized personnel can access user data, and only when necessary for providing services or technical support.

Regular Security Audits: Our systems undergo regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.

Data Backup and Recovery: We maintain secure backups of your data to prevent loss due to system failures, while ensuring these backups are subject to the same security standards as our primary systems.

Employee Training: Our team receives regular training on data protection best practices and privacy regulations to ensure they handle your information appropriately.

While we implement robust security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks and maintain the highest level of protection possible.

You have important rights regarding your personal information. We're committed to making it easy for you to exercise these rights:

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention practices are designed to balance your privacy with our legitimate business needs:

Account Information: We keep your basic account details and meditation progress data while your account remains active and for up to 2 years after account deletion to handle any potential issues or requests.

Communication Records: Support conversations and correspondence are retained for 3 years to help us improve our service quality and resolve any follow-up questions.

Usage Analytics: Aggregated and anonymized usage data may be retained indefinitely for research and platform improvement purposes, as this information cannot be linked back to individual users.

Legal Requirements: Some information may be retained longer when required by law, such as financial records for tax purposes or data subject to legal holds.

When data reaches the end of its retention period, we securely delete or anonymize it so that it can no longer be associated with you personally.

As a platform serving users globally, we may transfer and process your information in countries other than where you reside. We take careful steps to ensure your data remains protected regardless of location:

Adequate Protection: We only transfer data to countries with adequate privacy protections or use appropriate safeguards such as standard contractual clauses approved by relevant authorities.

Service Provider Agreements: All international service providers must agree to maintain the same level of data protection required by applicable privacy laws.

Cross-Border Security: Data transfers are encrypted and monitored to prevent unauthorized access during transmission across borders.

Our primary data processing occurs within secure facilities that meet international security standards, regardless of their geographic location.

We use cookies and similar technologies to enhance your experience on our platform. Understanding how these work helps you make informed decisions about your privacy:

Essential Cookies: These are necessary for basic platform functionality, such as keeping you logged in and remembering your preferences during a session.

Performance Cookies: We use these to understand how users interact with our platform, helping us identify areas for improvement and optimize performance.

Functional Cookies: These remember your choices and personalize your experience, such as your preferred meditation session length or audio quality settings.

Third-Party Cookies: Some cookies are placed by trusted third-party services we use, such as analytics providers or customer support tools.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We provide clear information about cookie usage and obtain consent where required by law.

Our meditation platform is designed for adults and mature teenagers who can benefit from self-development practices. We're committed to protecting children's privacy online:

Age Restrictions: Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

Parental Controls: For users between 13 and 18 years old, we encourage parental involvement in their meditation journey and require parental consent where legally required.

Discovery and Removal: If we learn that we have collected information from a child under 13 without proper consent, we will delete that information promptly and terminate the account.

Parents who believe their child has provided us with personal information without consent can contact us to request removal of that information.

Privacy practices and regulations evolve, and we may need to update this policy to reflect changes in our services or legal requirements. We're committed to keeping you informed about any modifications:

Notification Process: We'll notify you of significant changes through email, platform notifications, or prominent notices on our website at least 30 days before changes take effect.

Version Control: Each version of our privacy policy includes an effective date, and we maintain records of previous versions for transparency.

Your Options: If you disagree with changes to our privacy policy, you have the right to delete your account and discontinue using our services.

Continued Use: By continuing to use our platform after policy changes take effect, you acknowledge and accept the updated terms.